Jenny Craig Reviews | jennycraig.com @ PissedConsumer

Sharon W Syq

San Pedro, California

Have been trying contact SOMEONE from the company ever since they suddenly closed their stores

Feb 28, 2024

1.0

I had a Life-time membership. I had been very happy with Jenny Craig UNTIL they collected the renewal money from me AND without warning closed the stores. I believe I am owed my membership money since it was ONE WEEK !! And now they make it impossible to contact a real human being to talk to.

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Loss:

$79

Preferred solution: Full refund

Anonymous

Guest-5560488

Newark, Delaware

Web-site Defect

Jan 24, 2024

1.8

First time customized order for $309.00. Received a box that contained NOTHING I ordered. I contacted customer service and was told they would replace 9 of the items I did not want and told me to give the rest away. They indicated there is a Save Your Selections in the upper right-hand corner of the pagethis is incorrect. I went in again and did a custom order, when completed you go to the payment screen. Review your order is last without asking you to Save Selections.

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User's recommendation: Call your order in

1 comment

Guest-2479308

Feb 06, 2024

Wow!! Really??

Call in a huge order? I am another JC customer who is sick of the “new” company!

Helpful

Margaret B Ywl

Orchard Park, New York

Coaching

Feb 01, 2024

I have been waiting for over an hour for my coach to call. Customer Care scheduled my appt. It is on my calendar. The person who scheduled my appt is named Millie

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Preferred solution: A call from my coach

User's recommendation: get a call back number incase you don’t hear from your coach

Anonymous

Guest-5550320

Baton Rouge, Louisiana

Toto discuss my order Delivery need to c delivery this is only phone number that i can find online. i need to track my current order to determine date of delivery. not sure. .

Jan 21, 2024

i received a notice that my order had been processed several days ago. i have not received any tracking info since then. i am wanting to know expected date it will arrive to my front door. it was a delayed shipment and i am concerned it may have been accidentally held at jenny craig until i notify with request for new shipping date. i usually receive many tracking texts. i would like for a jenny craig customer service agent to speak with me and check to see if instructions or further info is required. please give phone no and rxtrntikn no gif s jenny craig agent do i can call now.

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User's recommendation: easier to contact would be nice.

Anonymous

Guest-5584745

Manhattan, Kansas

Coaching

Feb 01, 2024

I have been waiting over 2 hours for a scheduled call with my coach. There is no text or email to explain the delay. This appt was scheduled right after I started the program. No one responds to the chat request.

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Anonymous

Guest-5055975

Atlanta, Georgia

Found plastic or glass in a meal

Sep 05, 2023

2.3

Jenny Craig - Found plastic or glass in a meal

I was eating the box of ziti and I found a piece of glass or plastic shape like a shark in one of the bites. I found another crunchy substance which I assume is more of the glass or plastic. I have a photograph of it if you need it.

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Anonymous

Guest-5528711

Pensacola, Florida

Last shipment date

Jan 14, 2024

Professional assistant. Confirmed shipping date. Explained difference between process date and actual arrival date. Urged me to make changes, if I found need. Very patient and kind!

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User's recommendation: Feel confident that you will be helped.

Vicki B Sev

Questions

Sep 12, 2023

Updated by user Sep 12, 2023

I need help with delivery datesAnd frequencies and amount of momsy

Original review Sep 12, 2023

Questions about my ordering and menu and date of arrival I have not for a email from. Jenny deaif Please help mw

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Loss:

Pros:

Love ir

Preferred solution: More info

User's recommendation: Nome

Karla G Asc

Karla G Asc |

Brossard, Quebec

Regarding my refund due to me

May 11, 2023

Renewal of my membership on April 14th of $228.80 would like my refund. Karla gittens 514 916-****, Kglove391@***.com. it's on my file which I can't access.

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Loss:

$229

Cons:

Bankrupt

Preferred solution: Full refund

Karla G Asc

Not resolved

Jun 11, 2023

1.0

Thanks for your concern. Jenny Craig didn't not give me apology, has not contacted me or give me my money

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Loss:

$229

Preferred solution: Full refund

Anonymous

Guest-4914481

Boynton Beach, Florida

Are you coming back?

Aug 07, 2023

How they left without warning. Like thieves in the night. No notice. No respect to their clients. Really not concerned in anyone and just interested in making money. Not even telling counselors.

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User's recommendation: Don’t join any contracts.

Nicole I Swg

Sudden Shut Down

May 18, 2023

1.0

I responded to the tv ads JC spent money on, and joined. On my third week after paying for a year membership- was left a vm sorry, we are going out of business. In no way was that a sudden decision- they never should have collected my max plus membership (the most expensive one). They misled consumers and staff. Spent too much on new systems and took my money without abandon. Could care less if they come up with an e commerce option, we have enough e commerce and I enjoyed working with my coach for the 3 out of 52 weeks I paid for

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Loss:

$299

Pros:

Support

Cons:

Company went bankrupt

Preferred solution: Full refund

Anonymous

Guest-4811283

Los Angeles, California

I would like to do Jenny Craig

Jul 16, 2023

But how do I order the food online when they open up again? How dose it work online, How will I be able to contact Jenny creag I hope it's not too hard. Also how are we going to do are weigh ins I hope it's not too hard

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Vivian M Wjv

Vivian M Wjv |

Wilmington, Delaware

Closing without notice

May 04, 2023

1.0

This last minute closing is unbelievable! I just joined Jenny and paid $199 for the year membership to get the 25% off my food. I am only on my 4th week. I just joined o April 11,2023 in Concord Pike (Rt 202) Wilmington DE What happens to my $199.00 join fee? Am I getting reimbursed for that money? It hasnt even been a month since I joined.

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Richelle A Giq

Membership Refund

May 07, 2023

I joined Jenny Craig at my local center on April 11, 2023. I paid $199 as I calculated my savings based on the amount of weight and duration expected. As your company did not notify any of your centers that his company closing was coming, they were, as to be expected offering up memberships. Your company took my and many others money knowing that you would be boarding up within a matter of weeks. This is fraud pure and simple. You took advantage of people desperate to lose weight knowing that you could in no way keep up your end of the contracts. I will be contact my state Attorney General to see wh at can be done to file a complaint.

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Loss:

$199

Preferred solution: Full refund

Karla G Asc

Karla G Asc |

Brossard, Quebec

Regarding my refund due to me

May 11, 2023

I renew my membership on April 14th for amount of $228.80 and I want my money back. Karla gittens 514 916-**** Kglove391@***.com

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Loss:

$229

Pros:

Help me with weight loss

Cons:

Not being told of the bankruptcy before i renewed

Preferred solution: Full refund

Contact Information

Website:

www.jennycraig.com

Mailing Address:

5770 Fleet Stree

Carlsbad, California 92008

United States

Phone:

(866) 706-4042

Contact Jenny Craig Customer Service

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Jenny Craig

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Top Jenny Craig Reviews

"Have been trying contact SOMEONE from the company ever since they suddenly closed their stores"

Have been trying contact SOMEONE from the company ever since they suddenly closed their stores

Web-site Defect

Coaching

Toto discuss my order Delivery need to c delivery this is only phone number that i can find online. i need to track my current order to determine date of delivery. not sure. .

Coaching

Found plastic or glass in a meal

Last shipment date

Questions

Regarding my refund due to me

Not resolved

Are you coming back?

Sudden Shut Down

I would like to do Jenny Craig

Closing without notice

Membership Refund

Regarding my refund due to me

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